personalised care and support for you....

About Us

We are based in Suffolk and currently delivering services in and around the Ipswich, Needham Market, Claydon, Felixstowe, Capel St Mary, Kesgrave, Martlesham, Woodbridge, Ufford and Framlingham areas.

Our aim is to provide high quality, tailor-made services to clients, living in their own homes in the community. 

We do this by matching our clients’ needs, wishes and choices, with carers who are qualified and skilled to help and support them. 

We place our clients at the heart of our practice, by making sure we listen to what they tell us they want and need. 

We will encourage our clients to remain as independent as they can.

We can support clients who, for various reasons, are unable to manage some aspects of their daily lives without help.

If you, or someone you know, would benefit from the services we can provide please contact us at our office.  We will be very happy to talk to you about your enquiry or respond to an email from you.  We will also be very happy to arrange to visit you, at home.


Find out how we can help here


What sort of a business are we?

St Elizabeth Care Agency is a social enterprise, this means our profits are used to support the work of St Elizabeth Hospice. We generate our funding through the fees that our clients pay for the services that we provide. The profits that we make as a business are reinvested to support the running costs of St Elizabeth Hospice, a local charity which improves the lives of people living with a progressive illness in East Suffolk, North Essex and South East Norfolk.

Who regulates us?

As a Domiciliary Care Agency we are registered with, and regulated by, the Care Quality Commission (CQC). We can expect to receive inspections at any time which include talking to our Homecarers and clients either in person or through questionnaires and looking at Policies, Procedures and Records to ensure we are doing things well and to a high standard.

If you wanted more information about our service from CQC, their contact details are;

Care Quality Commission



Newcastle Upon Tyne


Telephone Number: 03000 616161


Our Office Team

We have five staff that work in the office to support the day to day functions of the Agency. 

Sam Walters, Care Agency Manager

Alison Carter, Deputy Manager

Gemma Clover, Recruitment and Retention Coordinator

Sarah Pearson, Team Leader

Carly Eddington, Coordinator

Claire Palmer, Administrator